Digital Instructions and Troubleshooting

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Digital Instructions Downloads

PLEASE NOTE: The instructions can be used for a few different models. Some don’t come with an included power adapter, you need to use a USB C charger for the Guardian Camera and is not supplied. 

PLEASE NOTE: Aldi Mobile and Catch sims are not compatible with this camera. Please use Telstra or Optus sims only. They have bands that work with our cameras. 

PLEASE NOTE: The most common fix for all connection errors is usually an app issue. The V380 Pro app is required NOT the regular V380 app.

PLEASE NOTE: BIGPOND emails cannot receive replies from our team as they block external senders.

 

Fix for not charging

1. Make sure you are not using a fast charger. The charger must be a USB A (a slightly bigger rectangle end of the wire that goes into the plug) USB C (a skinny, sleeker looking end for newer devices. This end goes into the camera itself) 

If the end of the wire looks the same on both ends it is a fast charger and cannot work. 

2. Don’t charge the camera using the solar panel. The solar battery needs a boost for 8 hours on a charger as a once off. After this , you can use solar indefinitely. 

3. Make sure the cable is definitely working by trying on other devices. 

4. Still not working? Send a photo to our customer service team. 

 

Fix for camera offline (4G) - a common issue. How to reset.

Q1: How do I reset my camera?
A: To reset your camera, locate the reset button near the SIM card slot. Press and hold the button for at least 10 seconds until you hear "reset complete."

Q2: How do I remove the camera from my app?
A:

  1. Open the app and locate the camera.
  2. Tap the three dots on the right side of the camera.
  3. Select "Delete" to remove it from the app.

Q3: How do I add my camera back to the app?
A:

  1. Press the "Add" button at the top right of the screen (you may need to scroll up).
  2. Select "Add Cameras" and rescan the device QR code.
  3. When the camera is detected, do not press "Continue." Instead, select "APN Configuration" at the bottom.

Q4: What do I need to enter in the APN Configuration?
A:

  • Leave the Username and Password fields blank.
  • In the APN section, type in your APN (you can find online)
  • for example telstra's APN is: telstra.wap (all in lowercase).
    Important: Ensure the username and password fields are blank, or it won’t work.

Q5: How do I configure the APN?
A:

  1. Press and hold the reset button for 2 seconds until you see a blinking yellow light on the bottom lens.
  2. Once the light is blinking, press "Continue" in the app.

Q6: How do I scan the QR code for the camera?
A: Hold the QR code displayed on the screen up to the camera until you hear a beep. Ensure you are in a well-lit space and vary the distance if it’s not working.

Q7: What should I do if the camera says "offline"?
A: If the camera displays "offline," wait approximately 2-3 minutes. Keep pressing on the added camera on the home page to view (this might take a few trys just keep pressing) until it prompts you to "add a password."

Q8: What should I enter for the password?
A: You can leave the username as Admin or create your own username and create a password to secure the camera. Make sure to write down the password for future reference.

Q9: What happens after I add a password?
A: Once the password is set, the camera will come online!