Help: Digital Instructions & Troubleshooting

Important Notes – Please Read First

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  1. Power Adapter
    Some models do not include a power adapter. For the Guardian I Camera, you’ll need a USB-C charger (not supplied). You can also charge the camera using solar power if it already has some charge when it arrives.

  2. SIM Card Compatibility

  • Guardian I Camera: Aldi Mobile and Catch SIM cards are not compatible. Please only use Telstra or Optus SIM cards, as they support the required bands for our cameras. Reseller SIM cards will not work.

  1. App Requirements

  • For the Guardian I Camera, use the V380 Pro app, not the regular V380 app.

  1. Blocking Ads on Apps

  • To remove ads in the V380 Pro App:
    Go to Profile > Settings > Advertising, then tap Block Ads to remove ads permanently for free.

Guardian I Camera Troubleshooting

Fix for Not Charging

  1. Charger Type

    • Do not use a fast charger.

    • Use a USB-A to USB-C cable (USB-A is the larger, rectangular end, and USB-C is the sleeker end that connects to the camera).

    • Fast chargers (both ends looking the same) will not work.

  2. Solar Panel Use

    • Initially, you can charge the camera using the solar panel. However, if the camera doesn't have enough charge when it arrives, it might not turn on.

    • To avoid this, use a USB-A to USB-C cable for a full charge before use.

    • One-time setup: Charge the camera using the cable for 8 hours to boost the solar battery. After that, the solar panel will keep it charged indefinitely.

  3. Cable Check

    • Test the cable with other devices to ensure it's working properly.

  4. Still Not Working?

Fix for Camera Offline (4G)

  1. Reset the Camera

    • Locate the reset button near the SIM card slot.

    • Press and hold the button for at least 10 seconds until you hear "reset complete."

  2. Remove the Camera from the App

    • Open the app and locate the camera.

    • Tap the three dots next to the camera.

    • Select Delete to remove it from the app.

  3. Add the Camera Back to the App

    • Tap the Add button at the top right of the screen (you may need to scroll up).

    • Select Add Cameras and rescan the device’s QR code.

    • Once the camera is detected, do not press Continue. Instead, select APN Configuration at the bottom.

  4. APN Configuration

    • Leave the Username and Password fields blank.

    • In the APN section, enter the APN for your provider. (For example, Telstra’s APN is telstra.wap in all lowercase.)

    • Ensure the Username and Password are left blank, or the configuration will not work.

  5. Configuring the APN

    • Press and hold the reset button for 2 seconds until you see a blinking yellow light on the bottom lens.

    • Once the light starts blinking, tap Continue in the app.

  6. Scanning the QR Code for the Camera

    • Hold the QR code displayed on the screen up to the camera until you hear a beep.

    • Ensure you're in a well-lit space and vary the distance if the scan is not working.

  7. Camera Says "Offline"

    • Wait for about 2-3 minutes.

    • Keep tapping on the added camera on the home page to try viewing it. This may take a few attempts, so keep pressing until it prompts you to add a password.

  8. Adding a Password

    • Set the Username as Admin (or create your own username).

    • Create a password to secure the camera, and write it down for future reference.

  9. After Adding a Password

    • Once the password is set, the camera will come online.

 

For any more queries please reach out to our team at customerservice@sentinelcameras.store