Digital Instructions and Troubleshooting

*Important Notes - Please read first*

1. Power Adapter  
Some models do not come with an included power adapter. For the Guardian I Camera, you need to use a USB C charger, which is not supplied.

2. SIM Card Compatibility  
- Guardian I Camera: Aldi Mobile and Catch SIMs are not compatible. Please use Telstra or Optus SIMs only, as they have the required bands to work with our cameras.  
- X-2K Camera: Can be used with any provider.

3. App Requirements  
- For the Guardian I Camera, you must use the V380 Pro app, not the regular V380 app. For the X-2K please use O-KAM.

4. Email Restrictions  
- BIGPOND emails cannot receive replies from our team as they sometimes block some external senders.

5. Blocking Ads on Apps  
- V380 Pro App: Go to Profile > Settings > Advertising, and press Block Ads to remove ads permanently for free.  
- O-KAM Pro App: 

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Guardian I Camera Troubleshooting

Fix for Not Charging  
1. Charger Type  
- Do not use a fast charger.  
- Use a USB A (the larger rectangular end) to USB C (the sleeker end that connects to the camera).  
- If both ends of the cable look the same, it is a fast charger and will not work.

2. Solar Panel Use  
- You can charge the camera using the solar panel initially.  However, if it hasn’t got enough battery to start with, it might die. Instead, charge using a USB A to USB C to give it a full charge before use. 

- The solar battery needs a boost charge for approx 8 hours using a charger as a one-time setup. After this, you can use solar power indefinitely.

3. Cable Check  
- Ensure the cable is functioning by testing it with other devices.

4. Still Not Working?  
- Send a photo to our customer service team for further assistance at customerservice@sentinelcameras.store

Fix for Camera Offline (4G)  
1. Reset the Camera  
- Locate the reset button near the SIM card slot.  
- Press and hold the button for at least 10 seconds until you hear "reset complete."

2. Remove the Camera from the App  
- Open the app and locate the camera.  
- Tap the three dots on the right side of the camera.  
- Select Delete to remove it from the app.

3. Add the Camera Back to the App  
- Press the Add button at the top right of the screen (you may need to scroll up).  
- Select Add Cameras and rescan the device QR code.  
- When the camera is detected, do not press Continue. Instead, select APN Configuration at the bottom.

4. APN Configuration  
- Leave the Username and Password fields blank.  
- In the APN section, type in your APN. (You can find this information online. For example, Telstra's APN is telstra.wap in all lowercase.)  
- Ensure the Username and Password fields are blank, or it will not work.

5. Configuring the APN  
- Press and hold the reset button for 2 seconds until you see a blinking yellow light on the bottom lens.  
- Once the light is blinking, press Continue in the app.

6. Scanning the QR Code for the Camera  
- Hold the QR code displayed on the screen up to the camera until you hear a beep.  
- Ensure you are in a well-lit space and vary the distance if it is not working.

7. Camera Says "Offline"  
- Wait approximately 2 to 3 minutes.  
- Keep pressing on the added camera on the home page to view it. This might take a few tries, so keep pressing until it prompts you to add a password.

8. Adding a Password  
- Leave the Username as Admin or create your own username.  
- Create a password to secure the camera and write it down for future reference.

9. After Adding a Password  
- Once the password is set, the camera will come online.

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